A. Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst

• To publish research report based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendations with disclosures of financial interests.
• To provide research based on analysis of publicly available information.
• To conduct annual audits.
• To ensure compliance with Advertisement Code for Research Analysts.
• To maintain records of client interactions related to research services.

C. Details of Services Provided to Investors

Onboarding of Clients:

• Sharing terms and conditions of research services.
• Completing KYC for fee-paying clients.

Disclosure to Clients:

• Material information for informed decisions, including risks, conflicts of interest, and disciplinary history.
• Extent of AI tools used in research services.
• Conflicts of interest while distributing third-party research reports.
• Equal and non-discriminatory distribution of reports.
• Confidentiality of reports until public release.
• Data privacy and confidentiality of client information.
• Timelines for service delivery.
• Guidance and caution on complex/high-risk products.
• Integrity and fair treatment of clients.

D. Grievance Redressal Mechanism

Investors can lodge complaints in the following ways:

• With Research Analyst: Resolution within 21 days.
• On SCORES 2.0: scores.sebi.gov.in
• Escalation: To SEBI and RAASB (via designated email).
• SMARTODR platform: Online conciliation/arbitration if unresolved.

Physical Complaints may be sent to:

E. Rights of Investors

• Right to Privacy and Confidentiality
• Right to Transparent Practices
• Right to Fair and Equitable Treatment
• Right to Adequate Information
• Right to Initial and Continuing Disclosure
• Right to True & Fair Advertisement
• Right to Service Awareness & Timelines
• Right to be Heard & Grievance Redressal
• Right to Exit per agreed terms
• Right to clear guidance on high-risk products
• Right to feedback and against coercive clauses
• Additional rights for vulnerable consumers

F. Expectations from Investors

Do’s

• Deal only with SEBI registered Research Analysts.
• Verify SEBI registration number.
• Read all disclosures carefully before investing.
• Pay only via banking channels and collect receipts.
• Review recommendations before acting.
• Ask questions and seek clarifications.
• Know your right to discontinue services.
• Report any assured returns claims to SEBI.

Don’ts

• Do not give investment funds to the RA.
• Do not fall for misleading ads or rumors.
• Avoid offers with gifts, incentives, or discounts.
• Never share trading/demat/bank credentials.